Your Privacy is Our Concern 

Information for current and former customers 

When you apply for any type of insurance, you disclose a certain amount of information about yourself to us. The collection, use, and disclosure of such information are regulated by law. Preferred Mutual Insurance Company recognizes the confidentiality expectations of our applicants and policyholders. Therefore, it is the policy of Preferred Mutual Insurance Company to:

  • Collect only information necessary or relevant to our business.
  • Make a reasonable effort to ensure that information we act upon is accurate, relevant, timely and complete.
  • Use only legitimate means to collect information.
  • Make personal information available externally only to respond to legitimate business needs, to regulatory or other government authorities and as otherwise permitted by law.
  • Limit employees’ access to those who need to know and are trained in the proper handling of personal information.

We are providing you with the following summary of the kinds of information that Preferred Mutual Insurance Company may collect, what is done with information after it is collected, and how you can find out what information, if any, we have about you in our records.

What kind of information do we collect about you and from whom?

We get most of our information directly from you. The application you complete, as well as any additional information you provide, generally gives us most of the information we need to know. Sometimes we may contact you by phone or mail to obtain additional information. Depending on the nature of your insurance transaction, we may need additional information about you or other individuals proposed for coverage from outside sources, such as motor vehicle records, loss information reports, credit reports, court records or other public records. For property insurance, we may send someone to inspect your property and verify information about its value and condition. A photo of any property to be insured might be taken.

We also might obtain information from third parties, such as other insurance companies or consumer reporting agencies. A consumer report from such an agency may contain information as to credit worthiness*, credit standing*, credit capacity*, character, general reputation, hobbies, occupation, personal characteristics or mode of living. If we order any kind of consumer report, under state law and the federal Fair Credit Reporting Act, upon written request, we will give you or tell you how to get a copy of the report. The agency preparing a consumer report for us may keep the information collected about you as permitted by law.

*Preferred Mutual Insurance Company does not use credit reports or credit scores in the rating or underwriting of Massachusetts Automobile Insurance.

What do we do with the information collected about you?

Information which has been collected about you will be contained in our policy records. We review them in evaluating your request for insurance coverage and in determining your rates. We will also refer to and use information in our policy records for purposes related to issuing and servicing insurance policies and settling claims.

If coverage is declined or the charge for coverage is increased because of information contained in a consumer report we obtained, we will tell you as required by state law and the federal Fair Credit Reporting Act. We also will give you the name and address of the consumer-reporting agency making the report.

To whom do we disclose information about you?

We may disclose information that we collect about you, as described in this paragraph. We will not disclose information about you to others without your written consent unless the disclosure is necessary to conduct our business and as allowed by law. By law, we are also permitted to share information about you without prior permission under certain circumstances to certain persons and organizations such as:

  • Our affiliated insurance companies.
  • Your agent or broker.
  • Parties who perform a business, professional or insurance function for our company, including our reinsurance companies.
  • Independent claims adjuster, appraisers, investigators and attorneys who need the information to investigate, defend or settle a claim involving you.
  • Businesses that help us with data processing or marketing of our products to you.
  • Businesses that conduct scientific research, including actuarial or underwriting studies (without identifying you individually).
  • Other insurance companies, agents or consumer reporting agencies as reasonably necessary in connection with any application, policy, or claim involving you.
  • Insurance support organizations which are established to collect information for the purpose of detecting and preventing insurance crimes and fraudulent claims.
  • Medical care institutions or medical professionals to verify coverage or conduct an audit of services.
  • Insurance regulatory agencies in connection with the regulation of our business.
  • Law enforcement or other governmental authorities to protect our legal interest or in cases of suspected fraud or illegal activities.
  • Authorized persons as ordered by a subpoena, warrant or other court order or as required by law.
  • Certificate holders or policyholders for the purpose of providing information regarding the status of an insurance transaction.
  • Lienholders, mortgagees, lessors or other persons shown on our records as having a legal or beneficial interest in your policy.
  • Consumer reporting agencies in accordance with the Federal Fair Credit Reporting Act and the New York Fair Credit Reporting Act.

For Massachusetts and New Jersey residents: How can you find out about information we have about you?

Information we collect about you will be kept in our files. We may refer to this information if you file a claim under any policy you have with us or if you apply to us for a new policy. You have the right to know what kind of information we keep in our files about you, to have access to the information, and to receive a copy. Certain types of information generally collected when evaluating claims or possible lawsuits need not be disclosed to you.

Upon your written request, we will make available information from your files for your review. Tell us what information you would like to receive. Provide your complete name, address, date of birth, type of policy held or applied for and all numbers of any policies issued to you by us. Within thirty business days of receipt of your request, we will inform you in writing of the nature and substance of locatable and retrievable recorded personal information about you in our files. You may review this information in person or receive a copy at a reasonable charge. We will also identify the person or organizations who we disclosed this information to within the past two years. In addition, you will be given the name and address of any consumer-reporting agency which prepared a report about you so that you can contact them for a copy.

After you have reviewed the personal information about you in our file, you can write to us if you believe it should be corrected, amended or deleted. Tell us what you think is wrong and why. We will consider your request and, within thirty business days from the date of receipt of your written request, either change our files or tell you that we did not and the reason. If we do not make changes, you will have the right to insert in our file a concise statement containing what you believe to be the correct, relevant or fair information and explaining why you believe the information on file to be improper. We will notify persons designated by you to whom we have previously disclosed the information of the change or your statement. Subsequent disclosures we make also will include your statement.

How do we protect the confidentiality of information about you?

Our company maintains appropriate security standards and procedures to prevent unauthorized access to your information in whatever medium it is stored. We limit employee access to personally identifiable information to those with a business reason for knowing such information. Preferred Mutual Insurance Company also believes in educating our employees so that they will understand the importance of confidentiality of personal information, and in taking appropriate measures to enforce employee privacy responsibilities.

Summary

We will not sell, give, or disclose any information about you to others unless the disclosure is necessary to conduct our business and as allowed by law. We will maintain physical, electronic, and procedural safeguards that comply with Federal and State regulations to guard the information we have. Your privacy is important to us. If you have any questions, please email us at privacy@preferredmutual.com.

PREFERRED MUTUAL INSURANCE COMPANY

ONE PREFERRED WAY

NEW BERLIN, NEW YORK 13411

Phone: (607)847-6161


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