Use and sharing of personal information
We use customer information to underwrite your policies, process your claims, ensure proper billing, and service your accounts. We may share information about your transactions (such as payment of premium) and experiences (such as an auto accident) with our Preferred Mutual partners and agents to better serve you and assist in meeting your current product and service needs. Additionally, we may share personal information as necessary to handle your claim and protect you against fraud and unauthorized transactions. For example, we might share customer information such as name, address, and coverage information with an auto body shop to speed up repairs on an auto-damage claim. We share financial information with our credit card processor and e-check provider as necessary to accept your payment.
The persons or organizations with which we may share your personal information may include, among others:
- Your agent, broker or Preferred Mutual-affiliated companies
- Companies that perform services, such as marketing, credit/debit card processing, and communication services on our behalf
- Business partners that assist us with tracking how visitors use preferredmutual.com
- Other financial institutions with whom we have a joint marketing agreement
- Other insurance companies that play a role in an insurance transaction with you
- Independent claims adjusters
- A business or businesses that conduct actuarial or research studies
- Those who request information pursuant to a subpoena or court order
- Repair shops and recommended claims vendors
We will not sell, give, or disclose any information about you to others unless the disclosure is necessary to conduct our business and as allowed by law.
What choices are available to you regarding online collection of information?
Any information you submit to us via our on-line forms or e-mail is done so on a voluntary basis when you access our site. The collection, use, and distribution of your information will be handled according to the terms and policies outlined in this Privacy Statement. If you object to the collection, use, and distribution policies outlined in this Privacy Statement, we ask that you do not submit information or access our site. We encourage you to send confidential information via the postal service to the address at the bottom of this document.
Preferred Mutual takes every reasonable precaution to secure the information you provide us via the website. When you submit information via the website, that information is protected both on-line and off-line. What security procedures do we use to guard against the loss, misuse, alteration or theft of your information?
We use the secure socket layer (SSL) protocol and a secure server to safeguard the information you submit.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We limit employee access of personally identifiable information to those with a business reason for accessing such information. Preferred Mutual Insurance Company also believes in educating our employees so that they will understand the importance of confidentiality of personal information, and in taking appropriate measures to enforce employee privacy responsibilities.
Finally, the servers on which we store personal information are kept in a secure environment.
If you have any questions about the security of our website, you can send an email to: email@example.com.
Who Should Use Our Website?
Our website is for insurance products and services and is not intended for children. We offer insurance products and services and thus do not market any products or services to children under the age of sixteen or knowingly collect any information from children under the age of sixteen. If we become aware that information is or has been submitted by or collected from a child under the age of sixteen, we will delete this information.
Questions, comments, and/or concerns should be directed to: firstname.lastname@example.org
Preferred Mutual Insurance Company reserves the right to introduce new services or practices that may require a change in this policy. We are committed to make the necessary changes promptly to keep you informed on how we use the information you provide us.
Thank you for choosing Preferred Mutual.
Preferred Mutual Insurance Company
One Preferred Way
New Berlin, NY 13411