We understand these are difficult times. For our policyholders that are experiencing financial hardship due to COVID-19, we are here to help.

Please email (customerservice@preferredmutual.com) or call Customer Service at 1.800.333.7642 and a representative will walk you through the alternative payment options we have available as part of our ongoing efforts to support you through COVID-19.  

If paying online, enter your Account Number or Policy Number, available on your Billing Statement, and your billing zip code below. (Your Account Number is nine digits, for example: 123456789. Your Policy Number is three letters and 10 digits, with no space between, for example: PHO0100123456.)

To pay via phone, call 1.888.511.2455 and follow the Voice Response prompts.

Live Assured isn’t just a tagline; it’s our promise that especially during times of uncertainty, Preferred Mutual’s promise will always be protecting what matters to you!

Note: Email may provide the fastest service, as we are experiencing high call volumes and call wait times may be longer than usual.

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