The recent outbreak of the novel Coronavirus, or COVID-19, has created widespread measures, including closures and cancellations, to slow the spread of the virus. The health and safety of our employees, agents, customers and business partners comes first, and we have been closely monitoring the status of COVID-19. Due to the rapidly evolving situation, we implemented precautionary measures for employee and community safety, as well as our business continuity plan in order to maintain business operations with little to no disruption. Rest assured that we are taking all precautions necessary to look out for the welfare of our employees while continuing to provide exceptional customer service.
It is important to note that all account services are still available to you, and are accessible by clicking here.

Stay Home, Stay Assured Auto Program

As we work collectively to slow the spread of this virus, many aspects of our daily life have changed, including the amount of time spent driving. We launched the Stay Home, Stay Assured Auto Program to support our customers who are doing their part and staying home to flatten the curve. The program automatically gives New York and Massachusetts personal auto policyholders a 15% credit on two months of insurance premiums. Click here for more details: Stay Home, Stay Assured Auto Program 


We understand these are difficult times. For our policyholders that are experiencing financial hardship due to COVID-19, we are here to help.

Please email ( or call Customer Service at 1.800.333.7642 and a representative will walk you through the alternative payment options we have available as part of our ongoing efforts to support you through COVID-19.  

Note: Email may provide the fastest service, as we are experiencing high call volumes and call wait times may be longer than usual.

You can make a payment by:

  • Phone: 1.888.511.2455 and follow the Voice Response prompts
  • Online: make a payment securely online using Quick Pay
  • Mail: send payment to: 

Preferred Mutual Insurance Company
P.O. Box 419669
Boston, MA 02241

Need to file a new claim? We are here for you 24/7!

You can report a claim at any time by:

If you have general claims questions or inquiries about a previously reported claim, please email:, or call 1.800.333.7642during business hours. Please be sure to have the claim number ready, and include the claim number within the email or subject line. 

General Questions

For assistance, you can call Customer Service at 1.800.333.7642weekdays from 8 am – 5 pm, or email

For more information on the Coronavirus, please visit the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO)

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